Henley KM conference day 2 (afternoon)

Afternoon workshop using the Henley faculty model for learning relationships - how to improve learning in particular relationship situations? This followed on from yesterday's introduction to the subject. Proposed behaviours that might be useful in each situation were:
- leader-follower 1-way learning - focusing on a coaching style, building confidence, creating the environment of openness, role modelling
- leader-follower - 2-way learning - focusing on building trust
- peer-peer - 1-way learning- creating comfort in the situation, bringing clarity of purpose and benefit (to both), expanding the network to include others who could benefit
- peer-peer - 2-way learning - making the time for important tasks (knowledge sharing and learning when constantly under pressure from the urgent), cross-selling their ideas, documenting the learnings, the process and sharing, recognising that competitiveness exists and dealing with this, encouraging learning once delivery/project has completed

Helen Gordon presented a case for collaboration, using the Royal Pharmaceutical Society as a case study. The context of the NHS (change programmes and complexity) set the constraints, and identifying the required (useful) behaviours scoped the opportunity. Taking a people-centred view of knowledge management, Helen focused on building a knowledge exchange through making connections, linking up specialist groups, encouraging knowledge sharing (where this was possible in a competitive environment) and focusing on what's possible.